Who we are
Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the only national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change.
We are seeking a motivated and personable professional to join our team as the Director of Member Engagement. This person will oversee the day-to-day operations of the membership team, including recruitment, renewal, member engagement, and overseeing the membership database. The Director of Member Engagement is the primary point of contact for Campus Compact members seeking information about programs, resources, connection to our network, and more. Reporting to the Senior Director of Member and Student Engagement, the Director serves on the Compact leadership team.
Summary of what you'll do:
- Serve as the primary point of contact for our members; respond to member questions and provide them with connections to valuable resources, programs, and events
- Build and expand on systems that engage individuals at member campuses in leadership and volunteer opportunities with the Compact (as reviewers, advisory group members, trainers, etc.) and monitor volunteer engagement and recognition
- Co-create and manage systems to facilitate significant and regular touchpoints with members
- Develop and manage member campus recruitment, onboarding, and retention
- Provide general oversight of the membership database; measure growth in target areas, identify retention patterns, and connect data to key program and communications areas
- Train fellow Compact staff on member recruitment, retention, and engagement so that all staff feel empowered to support Compact members
- Work collaboratively with Compact program staff to expand and deepen offerings that matter to members
- Supervise the Member Engagement Coordinator and any related staff
Who you are:
- You are a purpose-driven leader motivated by the Compact’s mission and values. You are inspired to work toward a vision of higher education as a force for public good. You are motivated to create just, equitable, and democratic communities. You thrive in a rapidly growing organization that values humility, collaboration, high performance, and—above all—putting people first.
- You are a connector, an organizer, and a coalition builder. You have a big-picture view of how a strong Compact network can contribute to stronger campuses and communities. You effectively envision mutually beneficial connections and partnerships across institutions. Through active engagement with key stakeholders in one-on-one meetings, professional events, conferences, and larger network gatherings, you build personal and professional relationships that contribute to connections across the larger civic and community engagement field.
- You are an effective communicator who conveys information clearly and inspires trust. You are emotionally astute and practice deep listening to understand others’ perspectives and needs. You translate complex concepts into easily understood language and can effectively communicate verbally and in writing.
- You are endlessly curious about the world around you. You keep up to date about what is happening in the news and how it affects our campuses, communities, and the field of community engagement. You get to know the professionals at our campuses in order to individualize their engagement with Compact offerings.
- You are a tech-savvy and well-organized doer. You bring robust knowledge of commonly used office, CRM, and project management software. You have strong organizational skills and the ability to prioritize, multi-task, work under deadlines, and manage diverse stakeholders. Your work is meticulous and accurate.
- You are an adaptable and resourceful team player. You possess a “get it done” attitude, with the ability to stay focused and nimble in a dynamic environment. You are effective at building positive relationships with colleagues, and you are committed to professional learning and growth.
- You are creative and innovative. You have the ability to see opportunities for individual and institutional leadership and involvement. You are member-focused and prioritize learning about our member campuses and the individuals we work with.
Preferred qualifications:
- Undergraduate degree required, graduate degree preferred
- Minimum 7 years of professional experience that includes experience performing duties outlined above; some higher education experience strongly preferred
- Excellent “customer service” skills; welcoming, informative, responsive, and has strong attention to detail and follow through
- Comprehensive understanding of civic and community engagement in higher education.
- Direct communication style with excellent interpersonal skills; the ability to effectively manage internal staff and represent well with constituents
- Experience supervising staff
Physical requirements:
- This is primarily a sedentary position requiring the ability to sit at a desk and use a computer and phone most of the day.
- Minor bending and lifting periodically (mostly related to helping with events)
Compensation
$72,000 - $80,000 depending on qualifications and experience. Campus Compact provides a very competitive benefits package, including national healthcare coverage, generous paid time off, and a retirement contribution match. The organization prioritizes employee well-being and professional development and lives out those values through a flexible work environment, an inclusive and caring culture, and dedicated resources to professional development.
Location
Campus Compact is headquartered in Boston, MA, with a national, geographically distributed staff. This position is fully remote, with the option of working a hybrid schedule in our Boston or Chicago office.
The Campus Compact Team
Campus Compact strives to attract and retain a diverse and talented staff who will contribute to the organization’s goals, mission, and vision. We encourage individuals of all ethnic, racial, religious, and socioeconomic backgrounds to apply. Campus Compact is committed to increasing the diversity of our nationally distributed team consistent with the values of our coalition.
Campus Compact is committed to providing equal employment opportunities to qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, height, weight, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member), or any other basis prohibited by law. We know that historically women and people of color are often less likely to apply to a position if they don’t match 100% of the job qualifications. We encourage you to apply if you are passionate about this work and can demonstrate many of the competencies and qualifications above.
Please note that Campus Compact is a proud Employer of National Service. We encourage qualified candidates who are alumni of AmeriCorps VISTA, AmeriCorps, Peace Corps, and other national service programs to apply.
Application
To apply, please submit the following:
- Letter of interest linking your qualifications and experience to the responsibilities of the position.
- Current resume or curriculum vitae
- A brief statement (roughly 150-200 words) summarizing the significance of diversity, equity, and inclusion in your own personal or professional life
Materials should be saved as one Word or PDF file (with your last name in the file name) and emailed to [email protected] with the subject line that includes “Director of Member Engagement” and your last name. Applications will be reviewed on a rolling basis.