Job Title: Student Services Officer 2
Working Title: Undergraduate Fellowships Program Director
VPUE Unit: Haas Center for Public Service
Job Code: 7502
Job Grade: H
Exemption Status: Exempt
The Haas Center for Public Service is seeking an Undergraduate Fellowships Program Director to work with the Cardinal Quarter team. Cardinal Quarter engages Stanford students in immersive, full-time, quarter-long public service experiences in partnership with community organizations and government agencies. The Undergraduate Fellowships Program Director provides oversight and facilitation of the multiple Haas Center summer fellowship programs and engages in program assessment and development. Key components of this role include advising students, facilitating orientations and trainings, administering multiple Haas Center-based summer fellowship programs, program assessment, and maintaining program and University policies.
In this role, you will:
- Provide advice to students on a range of issues, including exploring fellowship opportunities and preparing for ethical and effective service experiences.
- Develop and facilitate trainings for students considering and participating in public service fellowship/internship opportunities; facilitate program cohort groups.
- Administer international-focused fellowship programs; evaluate and recommend decisions on program eligibility; collaborate with Global Risk Management and other campus departments.
- Collaborate with Cardinal Quarter team to help resolve program issues and concerns, interpret policies and mediate complex and sensitive issues.
- Develop and implement plans for outreach efforts to effectively market Cardinal Quarter opportunities. Plan and develop orientations, fairs and other external functions.
- Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues; counsel students on sensitive and confidential issues.
- Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Analyze effectiveness and make recommendations for future programs.
- Lead, create and contribute to development of diversity, equity, and inclusion programming and initiatives for undergraduate students involved with fellowship programs.
- Assist with oversight of the campus online marketing and application management platform (SOLO); manage data collection and reporting via SOLO.
- May train and supervise student peer advisors and temporary workers.
*-The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
To be successful in this role, you will bring:
- Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience
- Strong communication skills to clearly and effectively communicate information to internal and external audiences.
- Facilitation and public speaking skills and experience
- Advanced computer skills, including experience with Microsoft Office Suite and Google Suite
- Advanced customer service skills
- Basic analysis and problem-solving skills
- Relevant computer systems/technology experience
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
In addition, preferred requirements include:
- Public service interest and experience
- Internship/fellowship experience
- Flexibility and adaptability
- Experience engaging with diverse student audiences (e.g. new students, diverse majors, Greek organizations, athletes, community centers, student groups, etc.)
- Willingness to work some weekend and evening hours
- Knowledge of Cardinal Service and Stanford student life
*-Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
About the Haas Center for Public Service
Stanford University’s Haas Center for Public Service serves as the hub of Cardinal Service, a campus-wide initiative to make service a distinctive feature of a Stanford education. The Haas Center inspires and prepares students to create a more just and sustainable world through service, scholarship, and community partnerships. Guided by the Center’s Principles of Ethical and Effective Service, students engage in local, national, and global service across diverse pathways—community engaged learning and research, community organizing and activism, direct service, philanthropy, policy and governance, and social entrepreneurship and corporate social responsibility.
Cardinal Service focuses on four dimensions that have proven transformative in the lives of students: a full-time, quarter-long service experience (Cardinal Quarter); community engaged learning classes (Cardinal Courses); sustained service engagement (Cardinal Commitment); and support to integrate service into any career and pursue work in the public interest (Cardinal Careers).
About the Office of the Vice Provost for Undergraduate Education (VPUE)
As the designated gateway to undergraduate education at Stanford, VPUE strives to connect students intellectually with the full range of our educational opportunities and to promote the active engagement of all faculty, instructors and staff with undergraduate students.
For undergraduates, VPUE is the nexus for programs and initiatives that help students define and achieve their intellectual ambitions and develop a sense of civic purpose at Stanford. These include investigative introductory courses taught by esteemed faculty, targeted classes in writing and rhetoric, undergraduate research support, academic advising and mentoring, overseas and off-campus study programs, evidence-based and inclusive learning and teaching practices, opportunities to pursue public service campus-wide, and undergraduate scholarships and fellowships. For faculty, VPUE serves as a principal conduit for furthering interaction with undergraduates and discovering ways in which working with students can enrich one’s research agenda. VPUE collaborates with faculty, staff and students to provide the world-class experiences for which Stanford is known. All VPUE resources are dedicated to involving faculty with the undergraduate experience, connecting students with transformative opportunities and fully realizing a liberal education at Stanford.
VPUE advocates for and supports diversity, equity, inclusion, and belonging at Stanford through our teaching, policies, programming, and partnerships across the university. VPUE seeks to create a work environment motivated and shaped by the principles of diversity, equity, and inclusion, in which all staff explicitly and mindfully act to implement these principles. We seek a work environment which values input from all, transparency and openness in decision-making, and respectful and supportive engagement.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven individuals to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing opportunities. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!
*-Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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